Extreme Roofing Solutions ("ERS", "we", "us") respects your privacy. This policy explains what we collect and how we use it.

What we collect

When you submit a form on this site we collect the details you provide - typically your name, company, email, phone, and message. We may also collect basic technical data (such as IP address and pages viewed) to operate and secure the site.

How we use it

We use your information to respond to your inquiry, provide quotes and services, schedule appointments you request, and improve our sites. We do not sell your personal information.

SMS text messaging

With your prior express consent, Extreme Roofing Solutions sends SMS text messages related to your project. Message types include appointment and inspection confirmations, estimate and quote follow-ups, project status and crew arrival updates, material delivery notifications, invoice and payment reminders, and storm response notifications. We do not send marketing or promotional SMS messages.

Message frequency varies, typically 2-10 messages per active job. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. After you reply STOP you will receive one final confirmation: "You have been unsubscribed from Extreme Roofing Solutions SMS. No further messages will be sent. Reply START to resubscribe." For assistance, reply HELP to any message and you will receive: "Extreme Roofing Solutions: For help call 904-206-8316 or email info@extremeroofingsolutions.org. Reply STOP to opt out."

Carriers are not liable for delayed or undelivered messages.

We will not sell, rent, or share your mobile number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Consent to receive SMS is not a condition of purchase. Consent records (the timestamp, source, phone number, and the consent language shown) are retained for audit.

Disclosure of your information

We do not sell your personal information, and we do not share it with third parties for marketing or promotional purposes. We share information with the ERS family of companies and with service providers that help us operate (for example, our CRM and email tools), as needed to respond to you. Beyond that, we may disclose personal information only in these limited circumstances:

  • We have obtained your consent.
  • We need to enforce our Terms & Conditions.
  • We share information with partners or affiliates bound by confidentiality obligations, only to provide you with a specific service.
  • We may provide information to a company controlled by or under common control with Extreme Roofing Solutions for any purpose allowed by this policy.
  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or the legal rights of others, or to defend against legal claims.
  • We believe disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to anyone's physical safety, or violations of our Terms & Conditions, or as otherwise required by law.
  • We transfer information about you if Extreme Roofing Solutions or its assets are acquired by or merged with another company.

We may share aggregated, non-identifiable information (for example, the total number of visitors in a month) without further notice to you.

Cookies and tracking technologies

This site may use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. Cookies are small text files placed on your device. You can control or disable cookies through your browser settings, but disabling them may limit some features of the site.

Data retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. We also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for audit as described above.

International data transfers

Our sites and services are operated in the United States. If you access the site from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. We take steps to handle your information securely and in line with this policy wherever it is processed.

Your choices

To access, correct, or delete your information, email info@extremeroofingsolutions.org, call (904) 206-8316, or write to us at Extreme Roofing Solutions, 12574 Flagler Center Blvd, Suite 101 #1016, Jacksonville, FL 32258. You can opt out of non-essential communications at any time.

Policy changes

We may update this policy from time to time. When we do, we will post the updated policy on this page and revise the "Last updated" date above. Your continued use of the site or our services after a change means you accept the updated policy.

Contact

Questions? Reach us at info@extremeroofingsolutions.org or (904) 206-8316.